Please Note: The Genuine Customer Guarantee is only available to businesses on an active Credit Plan. Call 02 8458 2692 to find out more.

At Courant, we are committed to ensuring that businesses connect with genuine customers who are ready to proceed with real jobs. Our Genuine Customer Guarantee is designed to help businesses avoid time wasters and focus on securing valuable work.

Eligibility for a Credit Refund

You may request a credit refund under the Genuine Customer Guarantee if a customer does not:

• Undertake a job interaction (as defined below).
• Respond to your quote.

Definition of a Job Interaction

A job interaction is considered to have taken place if any of the following actions occur:

• The customer responds to a quote via the inbox.
• The customer hires another Courant business for the job.
• The customer declines your quote.
• The customer decides to complete the job elsewhere.
• The customer contacts another Courant business.
• The customer has been in contact with our Support Team.
• You confirm the job as won or the customer marks you as hired.

How to Request a Refund

If your situation meets the eligibility criteria above, you can request a credit refund through our refund request process.

For more details or assistance with a refund request, contact our support team at [email protected] or call 02 8458 2692.